Your information.
Handled responsibly.

1. Who we are

SoftWorX Global is a technology and business solutions provider offering custom software, web and mobile solutions, ERP/POS systems, UI/UX and branding, digital marketing and consulting services. Our website is softworxglobal.com.

2. Information we collect

Depending on how you interact with us, we may collect information such as your name, business name, email address, telephone number, billing information, enquiry details, project requirements, support messages and information you voluntarily provide to us.

Our website and hosting systems may also process technical information such as IP address, browser type, device information, referring pages, timestamps and basic website usage information for security, diagnostics and analytics.

3. How we use information

We may use information to respond to enquiries, prepare proposals, provide and support services, create and manage customer accounts, process transactions, communicate project updates, maintain security, prevent misuse or fraud, improve our website and services, keep business records and comply with applicable legal or regulatory requirements.

4. Payment information

When you make an online payment, payment details may be processed by our authorised payment gateway, acquiring bank or payment service provider. SoftWorX Global does not need to store your complete card number or card security code on our website when payments are handled by an external payment provider.

We may retain transaction references, payment status, invoice details and other information reasonably required for accounting, support and reconciliation.

5. Cookies and similar technologies

Our website may use essential cookies or local browser storage to support features such as sessions, security, preferences and site functionality. We may also use analytics tools where appropriate to understand website performance. You can control cookies through your browser settings, although disabling essential cookies may affect certain website functions.

6. When information may be shared

We do not sell your personal information. We may share limited information with trusted service providers where necessary to operate our business or provide a service, for example hosting providers, cloud infrastructure, payment processors, email providers, analytics providers or professional advisers.

We may also disclose information where required by law, court order, regulatory request, to protect our legal rights, or to investigate suspected fraud, abuse or security incidents.

7. Data security and retention

We use reasonable administrative and technical measures designed to protect information from unauthorised access, loss, alteration or misuse. No online system can guarantee absolute security, but we continuously aim to use appropriate safeguards for the nature of the information we process.

We retain information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, contractual obligations, accounting, dispute resolution, security and legal compliance.

8. Your choices and requests

You may contact us to request access to, correction of or deletion of personal information we hold about you, subject to applicable law and legitimate business or record-keeping requirements. You may also ask us to stop non-essential marketing communications.

9. External links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and SoftWorX Global is not responsible for the privacy practices of independent third parties.

10. Changes to this policy

We may update this Privacy Policy when our services, technologies or legal obligations change. The latest version will be published on this page with an updated effective date.

11. Contact us

For privacy questions or requests, contact SoftWorX Global at aziel@softworxglobal.com or +94 71 920 2269.